Our Services

Many Housing Officers spend hours each week trying to resolve conflict between neighbours where communication has broken down. Sometimes disputes continue for several years and despite the intervention of Housing Officers the situation does not always improve and people’s lives can be miserable as a result. An essential ingredient for a strong community is good relationships between neighbours and positive communication between them is a crucial element.

RAIH recognises that the best outcomes for neighbours involved in a dispute are those made by the neighbours themselves. Agreements where the neighbours decide what they will do to make things better are more likely to be realistic and long lasting. A third party telling them what they should do is not always appropriate and may not result in restoring good relations.

RAIH provides a conflict resolution service nationally to Registered Providers of Social Housing and will apply the most appropriate process to the facts of the case. Referrals are dealt with promptly and effectively. RAIH also provides training for housing staff in the use of restorative approaches which will equip officers with skills allowing them to manage conflict in a proportionate and professional manner ensuring that they achieve the best outcome possible for the neighbours and the communities in which they live.

Restorative Meeting

A restorative meeting brings those harmed by crime or conflict and those responsible for the harm into communication, enabling everyone affected by a particular incident to play a part in repairing the harm and finding a positive way forward.

The process –

  • Meeting both parties – we will meet both parties to establish the facts and find out who has been affected. The harmed person will be asked what would make things better for them.
  • Face to face meetings – we will ask the harmer to talk about what happened before, at the time and after the incident took place. This way the facts can be established. The harmer will then be asked about who has been affected and how they might have been affected. The person who has been harmed will then give their account of the incident and will talk about the effect it has had upon them. Upon hearing the effect his behaviour has had the harmed person will then be invited to comment again. The harmed person is invited to say what would make things better for them.
  • Outcome agreements – the parties suggest a way forward and we will ensure that the parties are happy that any outcomes are fair and reasonable.
  • Reintegration – at the point when outcome agreements are being written up the parties spend time together without our intervention.


Mediation is a process whereby an independent and impartial third party (the mediator) helps to bring about a peaceful settlement between disputants. We will use mediation where both parties feel aggrieved about the situation. It is a voluntary process and is dealt with confidentially.

The process –

  • First contact - we will visit each party involved who will tell us about the issues that are important to them and how they have been affected.
  • Face to face meeting – this will be held at a neutral venue. We will give each party uninterrupted time to state what issues are affecting them. Each party will listen attentively to the other and understand for the first time how the issues impact upon the other party.
  • Exploring the issues – we will summarise the issues which need to be explored and ask what can be done to help. We will manage any conflict and attempt to get the neighbours to talk about their options.
  • Outcome agreements – we will help neighbours to recognise what would be best for the future but they will not tell neighbours what they should do. The intention is that the meeting will end with some acceptable workable agreements.

Our services to Registered Providers include:


For free and informal advice please contact us on 01257 266335 or complete our contact us form.


We provide an impartial, independent and confidential casework service. For more information please contact us on 01257 266335 or complete our contact us form.


Introductory/Awareness Training — one day course

This one day course is an introduction to the concepts and philosophy of restorative practice and some introductory skills. It is suitable for people who will be using restorative skills informally to resolve conflicts in the course of their day to day job.


Practitioner Training — two day course

Following completion of Introductory/Awareness Training, practitioner training equips participants with the skills and knowledge to run a formal restorative process.

For more information please contact us on 01257 266335 or complete our contact us form.